How ready are you for the new era of work?

  • Are executives adjusting to digitalized conditions?

  • How well are distributed teams performing?

  • Are sales conversions taking longer or decreasing?

  • What are your critical skills needs now?

“Sophie’s in-depth knowledge was invaluable for understanding the new working landscape as well as her strategies for bridging generational differences. After assessing the company’s management approaches and operational practices, she gave us specific guidance to address cultural, performance-related, and operational issues relating to intergenerational management and communication. New initiatives implemented based on her recommendations resulted in increased productivity and our culture had never been as good.”



We are all adapting to the new characteristics of work:

- FLEXIBLE FRAMEWORKS adapt to evolving conditions;

- DIGITALIZED PROCESSES update business operations;

- CULTURE AND VALUES connect distributed workers;

- CO-CREATION MINDSETS encourage all contributions;

- EMPATHETIC LEADERS engage and support talent;

- TALENT MOBILITY facilitates non-linear career moves;

- CONTRACT CHOICES diversify your blended workforce.

Discover core principles



MODERNIZING WORK: We understand the multifaceted effect of digitalization on your business and work practices. We facilitate identification of key issues, strategic priorities, and optimize progress.

DIGITALIZED UPDATES: Integrated platforms and tools have increased capacity, scalability, and available real-time data while changing processes significantly. Have systems and workflows been reviewed and updated?

MAXIMIZING EFFECTIVENESS: We apply deep strategy expertise and unique knowledge about modern work to focus on key opportunities to boost your company's sustainable growth. Where can we help you most?


ONGOING ADJUSTMENTS: After the pandemic accelerated significant change, your business ecosystem continues to evolve. How well are leaders adapting to manage and support distributed teams?

SUSTAINABLE PROGRESS: Your business is growing unevenly as executives can only plan short-term with any conviction. How are you helping your decentralized and blended workforce be more flexible and responsive?

IMPROVING OUTCOMES: We recognize concerns about productivity as employees adopt new, more responsive work practices. We guide critical upskilling to enable talent to be more effective during uncertain conditions.

Share your progress
and concerns



Get the necessary research and inputs you need to: identify the many factors changing customers' behaviors, operations, and workforce needs; understand key optimization levers; and navigate the uncharted landscape.


Evaluate your organization’s preparedness for current and future conditions and adopt a flexible operating framework. Determine phased transformative actions establishing new practices incorporated into a customized execution plan.


Address priority issues—including modern leadership approaches, employee experiences, and distributed teamwork. Establish trackable new practices that measurably improve performance on a trajectory of sustainable competitive growth.

Tell us the priorities
you need help with

Human-centric Work

The Future of Work has arrived, accelerated by companies' digitized updates and pivots responding to the pandemic. We have to modernize our businesses to stay competitive.

The nature of work has evolved to become less routine, more projectized. We are working more closely in teams and needing to adapt quickly.

Find out how
empathy works



Sophie’s "must read" second book is 'Empathy Works: The Key to Competitive Advantage in the New Era of Work' [May '22] which helps leaders adopt a human-centric approach to modern work. Her first book 'Embracing Progress: Next Steps for the Future of Work' [May '17] was an Executive MBA Program textbook and required reading for multiple leadership courses.

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Sophie gives inspiring, entertaining, and practical keynote presentations and interactive workshops at US and international conferences. She also does engaging online sessions. Sophie's topics include navigating the Future of Work, the fundamentals of modern work, engaging and retaining younger generations, and leading high-performing distributed teams.

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Over 550,000 people have taken Sophie's LinkedIn video courses, now offered in many languages. Current courses include Future of Work: Necessary Skills for Your Future Workforce; Attracting, Hiring, and Working with Gen Zs; Engaging and Retaining Gen Zs with a Skills-first Approach; Empathy for Sales Professionals; and Empathy Tips for HR Professionals.

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More about Sophie


Sophie addresses current business conditions and explores ways to navigate the disruption. She shares informative insights and interviewing leading innovators who are providing or benefiting from transformative solutions that will allow companies to emerge with sustainable models, mindsets, and business practices. Find out how to transition to more effective, productive, and supportive new ways of working—across locations, generations, and platforms—as we harness these challenging circumstances to drive significant, multidimensional changes in all our working lives.

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Both Empathy Works and Embracing Progress describe the digitalized business landscape in transition and highlight the need for proactive management attention—especially relating to leadership, corporate culture and employee engagement—emphasizing the talent agenda.

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Keep up to date and informed reading Sophie’s numerous articles covering wide-ranging workforce-related topics such as empathy, effective remote working, leadership, and Generation Z in publications including Fast Company, Fortune, the Huffington Post, Medium, and SAP’s Digitalist magazine.

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Read Sophie’s interviews with innovative leaders who have implemented new ideas and are experiencing the benefits. She questions existing practices, explores new possibilities, and reviews research data to validate the benefits and directions of progress.

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