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Courses: overview
HUMAN-CENTERED
BUSINESS
AND WORK
A NEW ERA OF WORK
The Future of Work has arrived, accelerated by companies' digitized updates and pivots responding to the pandemic. We have to modernize our businesses to stay competitive.
The nature of work has evolved to become less routine, more projectized. We are working more closely in teams and needing to adapt quickly.
We are expanding a knowledge and learning center positioned at the intersection of the Future of Work and human-centric understanding to support companies' transformations to the modern era of business and work.
FACING NEW CHALLENGES
FASTER UPDATES
Is your company operationally prepared to progress at the new pace of business? Advanced technologies and interconnected platforms enabling real-time data gathering and exchanges with customers mean teams working with shorter feedback loops and managing faster product and service upgrades.
UNPREDICTABILITY
Is your workforce equipped to iterate frequently, absorb new marketplace changes, advance, and grow? Evolving business conditions and fluctuating consumer sentiment have increased volatility combined with by clients’ inconsistent technology adoption and competitors’ varying responses.
PROJECTIZATION
Are you focused on optimizing project protocols and procedures to support new workflow? Decades of disproportionate increases in complex, non-routine work require new operational practices that emphasize identification and management of workflow for collaborating employee groups.
SOPHIE'S COURSES
Hundreds of thousands of executives and managers have benefitted from Sophie's empathy-focused courses including many from these companies:
ADAPTING TO NEW CONDITIONS
FLEXIBLE MINDSETS
Are your colleagues mentally and operationally flexible, prepared to accommodate shifting scenarios? Executives and employees who are open-minded and explore the breadth of possibilities are best-positioned to devise relevant solutions for ongoing changing circumstances.
INCLUSIVE LEADERS
Have you adopted new leadership styles to build trust, create safe space, and solicit everyone’s contributions? Oversight with transparent, coaching approaches, sharing more responsibility, are replacing traditional ‘Command and Control’ management that is too slow, alienating, and imbalanced.
DISTRIBUTED TEAMS
Are managers and frontline units engaged and well-supported working across multiple locations? Workplace flexibility, including remote working options, is critical to integrate as employees identify their preferences and configure individual and team set-ups to improve productivity and results.
START WITH SALES
START WITH SALES
HEIGHTENED AWARENESS - You will understand how empathy works and its benefits for all sales division leaders and managers, and sales professionals.
CRITICAL SKILLS - You will be able to practice empathy, improving all interactions with prospects, customers, and team members.
PRACTICAL HABITS - You will be able to establish new routines all along the sales process, increasing your conversion rates and overall outcomes.
SOLUTIONS HUB BENEFITS
RESEARCH DATA
An ever-expanding set of resources encompasses studies and critical research which span the critical variables and analyze key factors. You get the data and context you need to evaluate, confirm, or justify your new business approach and work arrangements.
VIDEO MODULES
Courses are comprised of targeted segments with video lessons narrated by the course instructor. Lessons incorporate numerous video examples and graphics to illustrate different scenarios as well as including text slides reinforce key takeaways.
DIRECT ACCESS
Instructor, Sophie Wade, leads live workshops and is available to answer emails from course takers. She supports learning experiences, especially questions about contextual application of empathy in course takers' own corporate environment.
CERTIFICATE OF COMPLETION
Upon completing all the lessons and quizzes, learners will receive an Empathy Works Certificate of Completion which verifies that they have taken every lesson and answered all the questions. The certificate officially confirm their new knowledge and readiness to practice empathy skills across all their relevant activities.
CRAFTING YOUR FUTURE
Now the Future of Work has arrived, it is time for you to be proactive and craft a flexible, responsive and sustainable work environment so your business and workforce can adapt to market conditions as they evolve.
CONTACT Sophie Wade to discuss your company's strategic competitive status: considering culture, digitization progress, and leadership and team skills. Enable your company to emerge successfully as we plan for the post-pandemic world.
WATCH the video, then connect directly so we can find time to chat soon!