[01:16] Acknowledging the challenges moments and issues we are all experiencing.
[03:08] The current discord between conventional power and progress.
[04:43] Why it’s necessary and practical to embrace the reimagining and redesigning of work.
[06:18] How the First Principles approach is useful, incorporating learnings from the last two years.
[07:10] The human-centric counterbalance to a technology-driven business world.
[08:02] The human-centric framework that elevates the Customer Journey and the Employee Journey.
[08:50] Sophie‘s new book Empathy Works is “An insightful and practical must-read for leaders focused on the future” -- Kirkus Reviews.
[09:32] Examples of how we experience empathy at work.
[10:32] Does everyone have empathy?
[11:31] What is soft about empathy as a skill?
[12:37] The neuroscience of empathy and its role at the core of human relationships.
[14:31] The connections between trust, oxytocin, social comfort, and the ability to read someone’s emotions.
[17:00] How to think through designing a suitable work model for your organization.
[19:30] Should your company have an office? If yes, what for?
[21:26] Workplace flexibility is a mindset first and a policy second.
[22:45] Why the effective mindset is open, inclusive, and empathetic.
[23:53] Leaders are transitioning from commanding to coaching and giving more autonomy to their team members.
[25:25] Why decentralizing decision-making is necessary now.
[27:46] PURPOSE: The importance of leaders articulating purpose.
[28:44] CULTURE: The role of leaders in modeling corporate values and how culture determines employees’ actions.
[30:29] TRUST: Trust is essential for workers to feel a sense of belonging and to increase their engagement.
[31:55] CONTROL: Empowering employees to support decentralized decision-making.
[33:30] WORKFLOW: The importance of understanding how work is accomplished and flows through your organization.
[35:21] IMMEDIATE ACTION TIP: Buy Sophie’s book to understand more about how to infuse your company’s culture and mindset with empathy and get practical help to establish daily empathy habits.
“We all have to make our way through the messiness of transformation.”
“We have the opportunity to get to a much better place.”
“This IS the moment to be making the necessary and powerful transformation to ensure your business can progress and succeed.”
“Empathy is closely associated with trust, respect, and inclusion which together can create a solid foundation for your company and culture.”
“Empathy is at the core of all human relationships.”