[00:50] The current environment has generated a very different dynamic for leaders.
[01:19] Leaders are needing to adopt more personal styles and practice empathy.
[02:14] The Future of Work is NOW—COVID19 lockdowns have accelerated adoption of new technologies and forced us to experience new work habits.
[02:30] We are in the midst of new upheaval with restrictions easing unevenly.
[03:08] How are you supporting your community of employees?
[03:46] Things are NOT going back to normal. Long-term changes are unavoidable to adjust for where we are now and what’s ahead.
[04:44] How much have you been empathizing with customers recently?
[05:10] Have you been connecting with your reports experiences?
[05:22] What is needed to transition through this uncertainty sustainably—business-wise, execution-wise, and regarding employees’ well-being?
[07:06] Everyone has been dealing with very different situations.
[07:53] Leaders need to learn new mindsets and approaches to deal with COVID19 uncertainties and social unrest related to racial injustice.
[08:56] We can learn and adapt to new leadership models
[10:07] Empathy is the ability to put yourself in someone else’s shoes and feel what they are going through.
[10:32] Empathetic leaders in the marines are able to achieve success under extraordinary pressure.
[11:54] Leaders are the ones to create new cohesive environments and drive meaningful change.
[13:11] How does Empathy make a difference?
[14:03] The three components of empathy: Cognitive Empathy, Affective Empathy, and Empathetic Action.
[16:28] What it takes to become an empathetic leader – intermally-focused and externally-applied.
Internally—focusing on mindset, manner, and model.
[17:22] The mindset of an empathetic leader is open and inclusive.
[19:36] A signature of empathetic leaders is an individualized approach towards team members.
[20:38] Being accessible, approachable, and authentic is important for empathetic leaders.
[24:16] Are you setting the example for others by modeling behaviors?
[25:12] Externally—key areas to focus on applying an empathetic approach include culture and values, talent, teamwork, intergenerational integration.
[25:56] It is rarely sustainable to be an empathetic leader without a support environment.
[27:43] Your role as a leader is indispensable to highlight and live by cultural values on a daily basis.
[28:44] Self-awareness is the best places to start to recognize your own reactions, emotions, and judgments in order to start to understand other people’s.
[29:03] How to identify the best work set up for yourself and your direct reports.
[30:10] Using empathy to explore sensitive issues.
[31:18] It is essential to be alert for mental health issues across your team.
[31:52] Empathy IS second nature to us, says Frans De Waal, a Dutch primatologist.
[33:00] IMMEDIATE ACTION TIP – Start anywhere, and build incrementally and you will see the results-- share MORE information, include more people, consider more perspectives, invite more inputs, ask more questions, observe more closely and listen more actively.