Podcast host Sophie Wade checks in to discuss the current challenges, frustrations, and fatigue we are all dealing with as we emerge from the pandemic. From resisting or rolling out new work arrangements, to managing supply chain disruptions and rising costs, facilitating business and workforce transformation at the same time is not easy. Sophie explains how empathy works to enable the necessary shift to a human-centric orientation in technology-driven Future-of-Work environments leading to successful, sustainable progress and growth. She also reads short excerpts from her new book, Empathy Works: The Key to Competitive Advantage in the New Era of Work. Read more

Pascal Dulex, Culture Coach and Creative Director at Freitag in Switzerland, has been one of the people instrumental in implementing holacracy—a “self-management practice for organizations”—within the company. Pascal discusses the essence of leadership, provides insights about the role of managers, and explains how work processes were affected as the company prepared for and adopted holacracy. He also describes their ongoing internal discussions as he facilitates and supports continuing integration. Read more